# Twitch Downloader Not Working? Common Problems and How to Fix Them > Twitch downloader not working, no audio, stuck loading, or 'unable to get video information'? Here are the common causes — and the simple fixes — for VOD, clip and live downloads. _更新于: 2026-07-06_ ## Why Twitch downloaders stop working Twitch downloaders break for a few predictable reasons. Twitch occasionally changes how its playback works, which can break older desktop apps until they're updated. The video you're trying to save might have expired, been deleted, set to private, or be subscriber-only. Or the problem is local: a browser extension, an ad-blocker, or a flaky connection getting in the way. The fix depends on the symptom. Below are the most common ones and what actually resolves each — most take under a minute. ## 'VOD not found' or 'unable to get video information' This almost always means the video can't be reached, not that the tool is broken. Check the obvious first: has the VOD expired? Twitch auto-deletes past broadcasts after 7–60 days. Is it deleted, private, or subscriber-only? Those can't be downloaded without the right access. And make sure the URL is the actual VOD link (twitch.tv/videos/…), not a channel or a clip page. If the VOD is public and still live on Twitch, re-copy the exact URL and try again — a stray character or a shortened link is a common culprit. ## No audio, or audio and video out of sync If your download has no sound, first check you didn't pick the audio-only or a video-only track by mistake — choose a normal video quality (like Source or 720p). If audio and video drift out of sync, that's usually a muxing issue: try downloading in a different format (MP4 vs TS) or a different quality, then remux if needed. In vodfetch, choosing Source and MP4 gives the most reliable synced result; if a specific VOD misbehaves, switching the format toggle often fixes it. ## Stuck loading, or 'not working' in Firefox If a downloader hangs or won't start, the usual causes are a browser extension or ad-blocker interfering, or a strict privacy setting blocking the request. Try disabling extensions for the page, or use a Chromium browser (Chrome/Edge), which also streams large downloads straight to disk. A slow or dropping connection can stall segment downloads too — a refresh and retry usually clears it. Browser-based tools have an advantage here: there's no app version to fall out of date, so a plain refresh resolves most transient failures. ## Only part of the VOD, or it won't show the full VOD Very long VODs (multi-hour broadcasts) are the usual cause. If a tool caps the download or only grabs part of it, re-analyze the VOD and, if you only need a section, use a trim feature to grab exactly that range — it's faster and avoids the size limits that trip up whole-VOD downloads. vodfetch handles long VODs by streaming to disk on Chromium and by letting you trim to just the part you want, so you're not forced to pull a six-hour file to keep two minutes. ## The reliable fallback when a desktop tool breaks A lot of "not working" reports come from desktop apps that stopped working after a Twitch change and need a new release. A browser tool sidesteps that: it updates server-side, so there's nothing for you to reinstall. If your usual downloader is down, a no-install browser tool like vodfetch is the quickest way to just get the video saved. ## 如何下载Twitch视频 1. **Confirm the video is actually available** — Check the VOD hasn't expired, been deleted, gone private, or is subscriber-only — and that you copied the real VOD URL (twitch.tv/videos/…). 2. **Try a different quality or format** — For no-audio or sync issues, pick a normal video quality (not audio-only) and switch between MP4 and TS. 3. **Disable extensions or switch browser** — Ad-blockers and privacy extensions can block downloads. Turn them off for the page, or use Chrome/Edge, which also stream large files to disk. 4. **Trim long VODs instead of grabbing the whole thing** — For multi-hour VODs, re-analyze and download just the section you need to avoid size limits and speed things up. ## 常见问题 ### Why is my Twitch downloader not working? Usually the video expired, is private or sub-only, a desktop app is out of date after a Twitch change, or a browser extension/ad-blocker is interfering. A no-install browser tool avoids the out-of-date-app problem entirely. ### Why does it say 'unable to get video information'? The video can't be reached — it's expired, deleted, private, subscriber-only, or the URL is wrong. Confirm it's a public VOD still on Twitch and re-copy the exact twitch.tv/videos/… link. ### Why is there no audio in my downloaded Twitch VOD? You likely selected an audio-only or video-only track, or hit a muxing issue. Choose a normal video quality (Source/720p) and try MP4; switching format usually restores synced audio. ### Twitch downloader not working in Firefox — what do I do? Disable ad-blockers/privacy extensions for the page, or use a Chromium browser (Chrome/Edge) which also streams big downloads straight to disk. A refresh and retry clears most transient stalls.